Troubleshooting

Find solutions to common issues with Futurity.

Login & Authentication

Can’t log in

1. Verify your email address is spelled correctly
2. Check your password - use “Forgot Password” if needed
3. Clear browser cache and cookies
4. Try a different browser to rule out extensions
5. Check if you’re using SSO - click the correct login method

Note

If you’re on an Enterprise plan with SSO, make sure you’re using your organization’s login method.

Session expired unexpectedly

Sessions expire after periods of inactivity. This is a security feature.

Solutions:

• Log in again
• Check if someone else is using your account (sessions are tracked)
• Contact admin if happening too frequently

”Account not found”

This means the email isn’t registered:

• Check for typos in the email
• Verify you signed up with this email (not a different one)
• Check if you signed up with Google vs email/password

Corint

Corint isn’t responding

1. Check your internet connection
2. Refresh the page
3. Start a new chat - the current chat may have an issue
4. Check system status at status.futurity.work

Corint gives wrong or irrelevant answers

Solutions:

• Be more specific in your request
• Provide more context
• Break complex questions into simpler ones
• Start a new chat to clear context

See Prompting Tips for better results.

Corint can’t access my file

Verify:

• File is uploaded to Vault
• You have permission to access the file
• File isn’t corrupted or empty
• File type is supported

Try:

• Re-upload the file
• Attach the file directly to your message
• Check if the file needs to be shared with you

Responses are too slow

Possible causes:

• Complex request requiring multiple tool calls
• Large file being processed
• High system load

Solutions:

• Simplify your request
• Break into smaller tasks
• Try again during off-peak hours

Vault

Can’t upload file

Check:

• File size (max 50MB)
• File type is supported
• Sufficient storage quota
• Stable internet connection

Try:

• Compress large files
• Use a different browser
• Upload in smaller batches

File upload stuck

1. Wait - large files take time
2. Check your connection - don’t switch networks mid-upload
3. Refresh and retry - upload should resume
4. Try a smaller file to test

Can’t find a file

Search tips:

• Check the spelling
• Search by partial name
• Look in Trash (maybe deleted)
• Check shared folders
• Use Corint to search: “Find files about Q3 report”

Sharing not working

Verify:

• User has a Futurity account
• Email address is correct
• You have permission to share
• File isn’t in a restricted folder

Workflows

Workflow won’t activate

Check:

• All required fields are filled
• No validation errors (red highlights)
• Trigger is configured
• You have permission to activate workflows

Workflow fails on run

1. Open execution history
2. Find the failed run
3. Click to see details
4. Check which node failed
5. Review the error message

Common causes:

• External API is down
• Invalid input data
• Permission issues
• Rate limiting

See Debugging Workflows for detailed help.

Scheduled workflow didn’t run

Check:

• Workflow is Active (not Draft or Paused)
• Schedule is configured correctly
• Timezone setting is correct
• Check execution history for any runs

Webhook not triggering

Verify:

• Webhook URL is correct
• External system is sending to the right URL
• Request format matches expected schema
• Check workflow execution history

Dashboards

Dashboard not loading

1. Refresh the page
2. Check your connection
3. Clear browser cache
4. Try a different browser

Widget shows “No Data”

Check:

• Data source is connected
• File/API is accessible
• Date filters aren’t too restrictive
• Data format is correct

Dashboard is slow

Solutions:

• Reduce number of widgets
• Increase refresh intervals
• Simplify data queries
• Use smaller data sources

Integrations

Monday.com connection failed

1. Try reconnecting - disconnect and connect again
2. Verify permissions in Monday.com
3. Check Monday.com is accessible
4. Contact Monday.com admin if permissions are restricted

Integration stopped working

Possible causes:

• Token expired (reconnect the integration)
• Permissions changed (re-authorize)
• External service is down
• API limits reached

Performance

Page loads slowly

Try:

• Clear browser cache
• Disable browser extensions
• Use Chrome (recommended browser)
• Check your internet speed

Browser freezing

Solutions:

• Close other tabs
• Clear browser cache
• Restart browser
• Use fewer widgets on dashboards

Permissions

”Permission denied” error

Check:

• Your assigned role
• Specific resource permissions
• Whether you need admin access
• Contact your organization admin

Can’t access a feature

Your role may not include access to that feature. Contact your organization admin to request access.

Getting More Help

Collect Information First

When contacting support, include:

• What you were trying to do
• What happened instead
• Error messages (screenshots help)
• Browser and OS version
• Steps to reproduce

Contact Support

• Email: support@futurity.work
• In-app: Help → Contact Support

Check System Status

Visit status.futurity.work for:

• Current system status
• Ongoing incidents
• Scheduled maintenance

Still Stuck?

If you’ve tried the above and still have issues:

1. Search the FAQ
2. Check the Glossary for term definitions
3. Contact support with details about what you’ve tried